Orders
Orders, from first message to delivery
Create orders from the dashboard, fulfil them with tracking, refund and cancel them, and see every customer conversation on the order.
Orders got their biggest update since launch. Everything you need after a sale now happens in one place.
What's new
- Create orders. Took an order on the phone or over DM? Create it in the dashboard so it is tracked with the rest.
- Fulfil with tracking. Mark items as fulfilled, add a tracking number and the customer gets a shipping email.
- Refunds. Refund a whole order, single items, delivery or any amount. Paystack and Pesapal refunds go back to the buyer automatically.
- Cancel and restock. Cancelling an order puts its stock back and lets the customer know.
- An activity timeline. Every payment, email and change is listed on the order, and your team can leave comments there.
- Customers and conversations. Customers are matched by email or phone, and their inbox conversations show on their profile and on their orders.
Other updates
- Roles that fit. Only managers can create discounts, delete products or mark orders as paid.