Terms and Conditions

These Terms and Conditions (“Terms”) govern your access to and use of Staaf, an online store builder operated by Staaf Technologies Limited (“Staaf”, “we”, “us”). By creating an account or using our services, you agree to these Terms. If you are using Staaf for a business, you confirm that you are authorised to accept these Terms on its behalf.

Staaf Technologies Limited is registered at Ikigai, Lavington, Nairobi, Kenya.

Using Staaf

Staaf lets you build and operate an online store, manage products and orders, and connect payment methods. You are responsible for your account, keeping your sign-in details secure, and ensuring that information you provide is accurate and up to date. You must use Staaf lawfully and must not misuse, disrupt, or attempt to gain unauthorised access to the service.

Your store and customers

You are responsible for your store, the products and content you publish, and your dealings with your customers. This includes setting and honouring your prices, describing and delivering your products, handling returns and customer support, and complying with laws that apply to your business. You must have the rights and permissions needed for the content you upload. Staaf does not become the seller of your products by providing the platform.

Plans, billing and price guarantee

Staaf offers a one-month free trial. After the trial, the current plan is KES 4,999 per month or KES 49,990 per year. The plan and billing frequency you select determine your subscription charges.

Three-year price guarantee: The current subscription prices listed above are guaranteed for three years from 30 October 2026, through 30 October 2029. During this period, we will not increase the subscription price of the current plan. The guarantee applies to the current plan and does not cover a different plan you choose, optional third-party products or services, or charges imposed by payment providers or other third parties. If we change the plan or its pricing after the guarantee period, we will give notice before the new price applies.

Subscription fees are billed in advance according to the billing frequency selected. You can cancel your subscription at any time; cancellation takes effect at the end of your current paid billing period unless stated otherwise at cancellation. Fees already paid are not refundable except where required by law or expressly agreed by us.

Third-party services

Staaf may connect with payment providers, domain registrars, and other third-party services. Those services are provided under their own terms and policies, and you are responsible for reviewing and complying with them. We are not responsible for third-party services or their availability, terms, or charges.

Availability and changes

We work to keep Staaf available and reliable, but we do not guarantee uninterrupted or error-free service. We may update or change features to improve the service, maintain security, or meet legal requirements. We will provide notice of material changes where reasonably practicable.

Suspension and termination

You may stop using Staaf and cancel your subscription at any time. We may suspend or terminate access if you materially breach these Terms, use Staaf unlawfully, create a security risk, or fail to pay subscription fees when due. Where reasonably possible, we will give you notice and an opportunity to address the issue before suspension or termination.

Intellectual property

We retain our rights in Staaf and its software, design, and branding. You retain your rights in the content and materials you provide. You give us permission to host, process, and display that content only as needed to provide and operate the service for you.

Disclaimers and liability

To the extent permitted by law, Staaf is provided on an “as available” basis. Nothing in these Terms limits any rights or remedies that cannot lawfully be excluded. To the extent permitted by law, Staaf is not liable for indirect or consequential loss, loss of profits, or loss of data arising from your use of the service. These Terms do not exclude liability for fraud, wilful misconduct, or any other liability that cannot legally be excluded.

Changes to these Terms

We may update these Terms from time to time. We will post the updated Terms on this page and revise the date above. Where a change materially affects you, we will provide notice where reasonably practicable. Continued use of Staaf after the updated Terms take effect means you accept them.

Governing law and contact

These Terms are governed by the laws of Kenya. If you have questions about these Terms, contact us at brand@staaf.co.

For information about how we handle personal information, see our Privacy Policy.